Return and Exchange Policy

We want our customers to be treated fairly and to be happy. Therefore, we have implemented a system of refunds, exchanges, and wig repair services.  Please contact us for condition of these fair practices. Our ultimate goal is for our customers to be happy and BEAutiful.

Don’t ship the hair back by DHL,Fedex,TNT or UPS,there will be high tax,which we will refuse the package!

 We hope every customer to be satisfied with our product, but if you are not satisfied, it’s ok, just contact us by email within 48 hours to return and exchange on condition that :
 Firstly, you haven’t cut the lace.
 Secondly, the unit is in its original state,no cut, no water or hair products (including shampoo, conditioners, hair spray, mousse, oils, etc.) have been applied to the unit.
Thirdly, contact us and show us pictures about the unit and lace before sending it back.We will refuse to sign for the package if you send them back without our permission! Besides, you will be responsible for all the losses arises from.
 If you meet these requirements, then you can send the unit to the place we provided .

Note:  Please ship item(s) with shipping insurance as Bea Hairs is not responsible for item(s) lost by carriers.

Several things to notice for the exchange:

Firstly, exchange can be done in the same style, if you want to exchange a different style, you need to pay us difference
Secondly, you can change the eligible unit for free, no restocking fee for the exchange!
Thirdly, you need to pay $20 shipping cost to ship your new order to your door

NOTE:

we don't afford any shipping cost(shipping to you or shipping back)

If you want a refund for the returned package,we need to deduct $28 shipping cost from your account,it was charged by the carrier

We will ship or make the new one for you after receiving your returned unit and after shipment, will tell you the tracking number. 

You can receive your return payment within 24 hours once we received your return package

we don't accet return for any wigs altered with your special request,such as cap size altered,hair color dyed,hair cutted,etc.

for custom made wigs,we don't accept return